Passive And Active Listening

Passive Listening is listening without reacting:

• Allowing someone to speak, without interrupting
• Not doing anything else at the same time

Active listening is reacting or doing something that demonstrates you are listening and have understood.

• Giving non-verbal cues to demonstrate you are paying attention (nodding, making eye contact, making facial expressions appropriate to what is being said)
• Reflecting back the main points and summarising what has been said

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What is the difference between listening And hearing

Listening Skills

Listening goes far beyond your natural hearing process. It means paying attention to the words that are being spoken with the intention of understanding the other person. Your personal perceptions and prejudices can affect the quality of your listening skills. For example, if you feel your are better off (financially, intellectually, socially) than the person you are listening to, you may dismiss much of what she is saying because of your perceived superiority.

Hearing

You can hear someone speak without listening to the words. Hearing defines only the physical measurement of the sound waves that are transmitted to the ear and into the brain where they are processed into audible information. Hearing occurs with or without your consent. The National Youth Council says hearing is such a passive quality, it occurs even while you sleep. For example, while you are at home, you might hear the sound of other people talking, sound of cooking in the kitchen, sound of television, and sound of anything that is happening around. 

Hearing Vs Listening - A Summary

S. No.	Hearing	Listening
1.	It is a physical ability and not a conscious act (Physiological)	It is a skill and is a conscious act (Psychological)
2.	Is hearing randomly	Is listening intentionally and analysing
3.	Everyone hears unless there is a physical disability	Not everyone listens
4.	Perceiving sound by the ear	Making an effort to hear and it involves reception, analysis, interpretation and response
5.	Involuntary	Voluntary
6.	You just hear sound and noise but do not understand much	You understand what is being said or heard
7.	Does not need focus	Needs focus and care
8.	Hearing uses only one of the five senses which is hearing	Listening uses hearing, seeing and sometimes the sense of touch too
9.	Receiving sound vibrations	Observing the behaviour and adding meaning to what the speaker says
10.	Passive	Active

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